FREQUENTLY ASKED QUESTIONS

TERMS OF SALE/PAYMENT

What types of payment do you accept?

  • We accept all major credit cards and Apple pay. Full payment is required at the time your piece is ordered.

What currency will I be charged?

  • All prices are in AUD. You can get an idea of how that converts to your currency here.

Can I change my order after it has been placed?

  • As prints are limited and numbered, once an order has been placed it cannot be changed. If you need to change the shipping address get in touch as soon as possible. Once the print has shipped we cannot make any changes.

CARE AND HANDLING OF YOUR PRINT

How do I handle my fine art print?

  • Inkjet-based pigment prints on archival papers can be vulnerable to damage so they need to be handled with the utmost care, particularly the photo rag paper.

  • Make sure your hands are clean and dry before handling your art work or if possible we recommend wearing gloves.

  • Each print comes with a white border around the outside of the image. Always handle the print from around this border.

  • Please, wherever possible do not touch or handle your artwork on the image itself. If you have ordered an unframed print, we advise taking your print directly to your framer so handling is limited. You can contact us should you like more advice on care and handling.

How will my order be packaged?

  • Unframed fine art prints carefully rolled and layered delicately with acid free tissue paper to protects the prints. They are then packaged in thick mailing tubes made from recycled cardboard.

  • Custom Framed prints are extremely well packaged to ensure their safe arrival. They are packaged with the corners protected and double sided cushioning cardboard, then wrapped in bubble wrap.

SHIPPING

Do you ship internationally?

  • Yes, we have free shipping for all unframed prints across Australia and New Zealand and then a flat rate of $30 for the rest of the world. For framed prints sent nationally and internationally see more on shipping here.

What is my art work arrives damaged?

  • If your artwork arrives damaged please contact us via email immediately.
    We will require photographic evidence to ascertain whether the damage happened during shipping. If this is the case then the replacement art work will be ordered immediately with no additional costs occurred.

INTERNATIONAL DUTIES AND FEES

I am based outside of New Zealand, will there be any duties or additional taxes to pay when receiving my new art work?

  • Clients are responsible for all international customs and duty fees and all printing is done within New Zealand. These fees are not included in print or shipping costs. You should inquire with your local customs agency for more information and assistance in this area.

RETURNS

Am I able to return my artwork?

  • Our fine art prints are limited editions and individually printed to order, as such we do not accept returns. By purchasing one of our limited edition prints you are making a conscious commitment to purchase a limited edition fine art print that is personally printed and/or framed just for you.